Wine Club FAQ's

 

The Tulloch 1895 Wine Club is designed to celebrate our most loyal customers, but joining our wine club requires a commitment from us both.  The basic principle is this: you purchase a minimum of 2 dozen wines a year and in return we reward you with amazing benefits, pricing and experiences.  If two dozen wines a year seems reasonable to you, then read on.

COMMITMENT

We extend membership privileges in good faith that you will meet your minimum commitment of 2 dozen wines a year (outside of special offer purchases). 

We commit to giving you as much flexibility as possible, with every order you place individually curated by you with options around frequency, delivery times and the amount of wine you receive.

YOUR OPTIONS

6 bottles of wine of your choice, 4 times a year, in 4 months of your choice

1 dozen wines of your choice, 2 times a year, in 2 months of your choice

2 dozen wines of your choice in a month of your choosing

1 dozen wines of your choice, 4 times a year, in 4 months of your choice

Alternatively, if you would like to create your own delivery schedule, get in touch and we will customise your membership, as long as you commit to a minimum of 2 dozen wines of your choice a year. 

 

Q. Can I choose the wines I receive in my nominated delivery months?

A. YES. You can mix and match any of our whites, reds, sparkling and fortified wines or simply select a straight varietal. Alternatively, our pre-selected tasting dozens are a popular option where we curate a selection of red, white or red and white wines for you.

 

Q. I’m not sure what wines to choose ?

A: Your Member Concierge is here to help, so get in touch and let one of our trusted team guide you through your choices and help you identify your preferences. We can also provide you with detailed tasting notes to help you make an informed decision.  

 

Q. If I don’t reply to the email from Tulloch Wine requesting purchase will I be charged for and sent any wine?

A. YES.  Remember the commitment we made to each other?  But don't worry, this is a last resort, we will make a minimum of 3 attempts to contact you to ensure you secure your own selection. If we do not receive an order or reply by the nominated date, you will be dispatched one of our pre-selected tasting selections or we'll make a selection for you based on your previous purchases. Tulloch will send a reminder email in the month prior to your selected month, at the beginning of your selected month and mid-way through your selected month. By not replying and placing an order, as per above, you will be charged for and dispatched wine as per your selected commitment.  Make sure you make wineclub@tullochwines.com a safe sender in your email program to ensure you receive the reminders or give us a call if you need to chat about your delivery, we are here to help.

 

Q. When l join the club and buy some wine, does this wine count towards my two commitment months obligation?

A. NO. The initial 20% discount is extended to your first dozen wine in good faith that you will purchase a minimum of 2 dozen wine in each year. For example, if you join our wine club in January and you have selected March and September as your purchase selection months, you will be required to purchase again in March and then September.

 

Q. Do I have to be a member for a certain length of time?

A. YES. Tulloch requests a minimum commitment of 18 months or 3 dozen wine over the 18 month period. A cancellation fee of $20 is payable should you wish to cancel your membership prior to the 18 months or 3 dozen commitment.

 

Q. Can I purchase outside of my nominated months?

A.  YES. And we suspect you'll want to when you see some of the amazing special offers!  However, special offer purchases do not count towards your minimum commitment of 2 dozen wines annually.

 

Q. Can I change my nominated delivery frequency, months or selections?

A. YES. Because we have a range of flexible options around months, frequency etc, you can move between the options, as long as you fulfill your commitment of 2 dozen wines annually.  Just get in touch and we'll help find the right arrangement for you. 

 

Q. Have I missed something in the fineprint?

A. NO.  The most important thing to us is that you love the wine you're with and have an amazing customer service experience that you will want to share with like minded-wine lovers.  We are here to surprise and delight you and be at your service, so get in touch at anytime if you are not 100% satisifed with your membership.  It's wine, your way. 

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